Privacy Policy

1. Who We Are

CarpetCleanix is a division/trading operation of Assetis Holdings (Pty) Ltd.

Website: www.carpetcleanix.co.za
Email: [email protected]
WhatsApp: +27 65 613 0967

2. Our Commitment to Privacy

CarpetCleanix respects your privacy and is committed to protecting personal information processed through our website, communications and business operations.

This Privacy Policy explains how we may collect, use, store, disclose and protect personal information. It should be read together with our Terms of Use.

3. Personal Information

Depending on how you interact with us, personal information may include:

• Name and surname.
• Telephone or WhatsApp number.
• Email address.
• Physical or service address.
• Booking and quotation information.
• Business information.
• Communication records.
• Information submitted through website forms.
• IP address and device/browser information where collected by website technology.
• Website usage information generated by analytics or similar technologies.

4. How We Collect Information

We may collect personal information when you visit our website, submit a contact or booking form, request a quotation, contact us by email, WhatsApp or telephone, communicate through social-media platforms, enter into a service relationship with us or otherwise voluntarily provide information.

5. Why We Process Personal Information

We may process personal information for purposes including:

• Responding to enquiries.
• Providing quotations and booking services.
• Scheduling and providing cleaning services.
• Communicating with customers.
• Managing customer relationships.
• Processing payments where applicable.
• Maintaining business records.
• Improving services and website functionality.
• Protecting website and system security.
• Preventing fraud and abuse.
• Complying with legal obligations.
• Establishing, exercising or defending legal rights.
• Sending permitted service-related communications.

6. Lawful Basis for Processing

Depending on the circumstances, we may process personal information where you have consented, where processing is necessary to take steps requested before entering into a contract, where necessary to perform a contract, where required by law, where necessary to protect a legitimate interest recognised by law, or where otherwise permitted under applicable South African law.

7. Direct Marketing

Where personal information is used for direct marketing, CarpetCleanix will comply with applicable South African legal requirements. Where consent is required, appropriate consent will be obtained before electronic direct marketing is sent.

You may request that we stop sending direct marketing communications.

8. WhatsApp Communications

Customers may voluntarily contact CarpetCleanix through WhatsApp. Information provided through WhatsApp may also be processed by WhatsApp/Meta in accordance with the relevant platform's terms and privacy policy.

CarpetCleanix may retain relevant communications where reasonably necessary for enquiries, quotations, bookings, customer service, dispute resolution, record keeping or legal purposes.

9. Website Forms

Where the website provides a form, we may request information such as your name, email address, telephone number, service requirements, location and enquiry details. This information is used to respond to your request and provide the relevant service.

10. Cookies and Similar Technologies

The website may use cookies and similar technologies for website functionality, security, preferences, analytics, performance measurement and improving the website.

Third-party services integrated into the website may also use cookies or similar technologies. You can manage cookies through your browser settings, although disabling certain cookies may affect functionality.

11. Analytics and Site Measurement

CarpetCleanix may use website analytics services, including Google Analytics or Google Site Kit, to understand website usage and improve website performance. Depending on the configuration, analytics information may include pages visited, approximate geographic information, device type, browser information, referral information and website interaction data.

Where third-party analytics services process information, their own privacy terms may also apply.

12. Sharing Personal Information

We do not sell personal information as a business practice.

Where reasonably necessary and legally permitted, personal information may be shared with website hosting providers, IT and website administrators, analytics providers, communication providers, payment providers, specialist advisers, legal advisers, operational service providers and authorities where legally required.

Where third parties process personal information on our behalf, we will seek appropriate contractual and security arrangements where required by law.

13. International Transfers

Some third-party technology or service providers may process information outside South Africa. Where personal information is transferred across borders, we will take reasonable steps to consider and comply with applicable POPIA requirements.

14. Information Security

We take reasonable technical and organisational measures to protect personal information against loss, damage, unauthorised access, unauthorised disclosure, unauthorised alteration and unlawful processing.

No internet-based system can be guaranteed to be completely secure. Users should also take reasonable precautions and avoid sending unnecessary sensitive information through unsecured channels.

15. Data Breaches

Where a security compromise involving personal information occurs, CarpetCleanix will respond in accordance with applicable legal requirements. Where applicable law requires notification to affected data subjects and/or the Information Regulator, appropriate notification will be made.

16. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or for as long as required or permitted by applicable law.

Retention periods may depend on the type of information, nature of the relationship, accounting or tax requirements, legal requirements, dispute resolution, business-record requirements and security requirements.

17. Your Rights

Subject to applicable legal limitations, you may have rights to request access to personal information, request correction of inaccurate information, request deletion where legally applicable, object to certain processing, withdraw consent where processing is based on consent, object to direct marketing and lodge a complaint concerning the processing of personal information.

18. Access to Information

Requests for access to records may also fall under the Promotion of Access to Information Act (PAIA). CarpetCleanix recognises applicable PAIA requirements and will maintain or make available appropriate PAIA documentation where required.

19. Children's Information

The website is not intentionally designed to collect personal information from children without appropriate legal authority or parental or guardian involvement. If we become aware that personal information relating to a child has been collected unlawfully, we will take reasonable steps to address the situation in accordance with applicable law.

20. Third-Party Websites

The website may link to external websites and platforms, including WhatsApp, Google and social-media services. We are not responsible for the privacy practices or security of third-party websites. Users should review the privacy policies of third-party services before submitting personal information to them.

21. Fraud, Abuse and Unlawful Activity

Personal and technical information may be processed where reasonably necessary to detect fraud, prevent website abuse, investigate security incidents, protect our systems and customers, investigate unlawful activity, establish or defend legal claims and comply with legal obligations.

22. Complaints

If you have a concern about how CarpetCleanix handles personal information, please contact us first so that we can investigate and respond.

Where applicable, you may also approach the Information Regulator of South Africa regarding a POPIA or PAIA complaint.

23. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, information-processing practices or legal requirements. The latest version will be published on this page with the updated date.